Having some trouble with a fan :/ Help!
Hey fam,
I've hit a bit of a snag and could really use some advice from this brilliant bunch. So, here's the lowdown.
I've been live streaming and dishing out exclusive pics for my patrons, which has been a blast. But I've hit a speed bump. A patron asked for some personalized content, which I was cool with creating, so I made it happen.
Everything seemed hunky-dory until I spotted a chargeback on my account. The same patron wants a refund despite getting exactly what they asked for. It's a real head-scratcher, and to be honest, it's thrown me for a loop.
I know some of you must have had similar situations, so I'm reaching out. How do you guys deal with this? I want to chat with the patron to help them realize the amount of work it takes to make these special requests a reality. And it would be awesome if we could sort this out so they cancel the refund request.
But like, how do I even start this conversation without sounding like I'm picking a fight? And how do you guys usually handle chargebacks?
I truly believe in the worth of my work, and keeping the peace with my fans is super important to me. So, I'm looking for a game plan that respects both these things.
Any and all advice or stories about how you've handled this sort of thing would be soooo helpful. Your wisdom won't just help me, but anyone else who might face the same kind of hiccup.
Thanks in advance, team. Couldn't ask for a better community to be a part of.
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Hey Genny,
Ugh, that's a real bummer! But don't worry, you're not alone, and there are ways to navigate this.
First things first, keep your cool and approach the situation professionally. Remember, everyone can have a change of heart or misunderstanding. Try reaching out to the fan directly - a simple, non-confrontational message explaining the situation might do the trick. Let them know that you delivered the content as agreed and remind them politely about the time, effort, and resources you put into it.
Here's a tip - when you explain, aim for understanding, not winning. Make it a conversation, not an argument. Ask if there was something they weren't happy with in the content they received. Opening a dialogue might reveal a simple misunderstanding that you can clear up.
If that doesn't work, get in touch with your payment processor or platform support. Most platforms have mechanisms in place to dispute chargebacks, especially when you've held up your end of the agreement.
Lastly, for the future, consider setting clear terms of service or refund policies. This can help protect you and set clearer expectations with your patrons.
Hang in there, you got this! Remember, one tricky patron doesn’t define your whole experience. Keep creating and being awesome!
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